Refund policy

Please use the following link to manage your returns:

footballtown.myreturnscenter.com

Returns and Refund Policy:

7. Returns

7.1 Returnable items may be returned to Football Town by post within 30 days of the invoice date. The goods must be returned new, unworn, unwashed and in their original condition, including label(s) and original packaging, and with the invoice. The costs of return postage shall be borne by the customer.

7.2 The right of return is excluded for the following products:
- Products such as leather goods, swimwear, underwear
- Products sold as part of a promotion (e.g. sale, special offers)
- Products labelled “This product is non-returnable”
The above products may be returned if they are defective, incomplete or in bad condition. In these cases Football Town shall endeavour to provide a replacement of the same value. Where this is not possible any payment already made shall be refunded.

Postal address for returns and exchanges

For Customers in the UK ->

FOOTBALL TOWN UK (Green Fulfilment)
FOOTBALL TOWN UNIT 2
27 KILBIRNIE PLACE
GLASGOW
G5 8QR

For customers in Rest of the World ->
FOOTBALL TOWN PORTUGAL (Warehouse)
Rua António da SILVA Torres, nº 128,
Armazém B. 4475-455 Nogueira, Maia,
PORTUGAL

7.3 Only refunds to store credits will be issued once the product has reached our warehouse and after its inspection. The cost of shipping will not be refunded unless the customer requests an exchange for another product or size. In the case where we cannot exchange the product for a different size, orders which were prepaid by credit card shall be refunded to the credit card in the same currency as paid. In case of payment by Cryptocurrency, you will be refunded using EURO as the base currency for the price of the product (including VAT where applicable), converted into the Cryptocurrency at the current rate at the time of the refund.

We follow this process to ensure that the equivalent EURO amount you pay at time of purchase is also returned to you (in Crypto). Due to the volatility of Cryptocurrencies we do not refund at the rate in force at the time of purchase, this is to protect both you and us from any wild fluctuations in the Crypto rates. This could mean you receive more or less Cryptocurrencies than what was paid at the time of the transaction, however the equivalent EURO value will still be the same.

Please note that if an order carries various products and obtains a larger discount and free shipping, and then send back products, the initial entitlement to the volume discount and free shipping will be reversed when issuing the store credit or possible refund in case where the products cannot be exchanged.

Once a refund has been submitted, please allow 2-4 business days for the refund to be processed.

7.4 Football Town reserves the right to refuse returns in cases where the order process is abused (e.g. ordering different sizes of one article for trying on). Volume discounts will be reversed when items are returned. 

7.5 In cases where orders are lost by the carrier, we will not be able to refund these orders but can only resend the order instead.