Refund policy
Returns and Refund Policy:
7 Returns
7.1 Returnable items may be returned to Football Town by post within 30 days of the invoice date. The goods must be returned new, unworn, unwashed and in their original condition, including label(s) and original packaging, and with the invoice.
7.2 Please access to your FT account and place the return request.
In case of a return request, you have two options a) return for an exchange of the product or b) return for a refund/ store credit . For either case, we can issue a return label whose cost will be charged to you separately before shipping the exchange item, or it will be deducted from the refund. The cost of shipping the exchange product will be free of charge. We strongly recommend that you use our return label to avoid the risk that the package gets stuck at customs in which case we will not be able to refund the goods nor send you the exchange before it gets released, which might be a lengthy period.
If you choose to return the product by your own means, please send it to our warehouse:
SKU – Logistics for Business
Rua Padre Duarte 372 – Pav. 12
4765-448 Guardizela
Portugal
7.3 The right of return is excluded for the following products:
- Products such as leather goods, swimwear, underwear
- Products sold as part of a promotion (e.g. sale, special offers)
- Products labelled “This product is non-returnable”
The above products may be returned if they are defective, incomplete or in bad condition. In these cases Football Town shall endeavour to provide a replacement of the same value. Where this is not possible any payment already made shall be refunded.
7.4 Only refunds to store credits will be issued once the product has reached our warehouse and after its inspection. In the case where we cannot exchange the product for a different size, orders which were prepaid by credit card shall be refunded to the credit card in the same currency as paid.
Please note that if an order carries various products and obtains a larger discount and free shipping, and then send back products, the initial entitlement to the volume discount and free shipping will be reversed when issuing the store credit or possible refund in case where the products cannot be exchanged.
Once a refund has been submitted, please allow 2-4 business days for the refund to be processed.
7.5 Football Town reserves the right to refuse returns in cases where the order process is abused (e.g. ordering different sizes of one article for trying on). Volume discounts will be reversed when items are returned.
7.6 In cases where orders are lost by the carrier, we will not be able to refund these orders but can only resend the order instead.