Terms and Conditions
applicability
1.1 these general terms and conditions apply to all orders placed through the football town online shop. the football town trademark is owned by vf town b.v., herengracht 449 a, 1017 br, amsterdam, the netherlands (football town, we, us).
1.2 our online shop is hosted by shopify inc., which provides the e-commerce platform that enables us to sell products and process payments through shopify payments and other payment providers (such as paypal, klarna and others that may be made available at checkout).
registration and use of accounts
2.1 customers may create an account to place orders. you agree to provide accurate and complete information and to keep it up to date.
2.2 one account per person is permitted. creating or using multiple accounts to obtain improper benefits or bypass restrictions is not permitted.
2.3 purchases for commercial resale are not permitted unless agreed in writing by football town.
2.4 in case of misuse, we may suspend or close accounts, cancel orders, and limit quantities per item or per customer. where required, we may also pursue reasonable remedies.
contract conclusion
3.1 product displays in the online shop are invitations to place an order and do not constitute a binding offer.
3.2 by clicking “complete order” (or equivalent wording at checkout), you submit a binding offer to purchase the items in your basket.
3.3 you will receive an automated order confirmation acknowledging receipt of your order. the contract is formed when we send you a shipping confirmation (dispatch confirmation), or at the latest upon delivery of the goods.
3.4 if an item is not available after you place an order, we will inform you by email and will not form a contract for that unavailable item. any payments made for unavailable items will be refunded without undue delay.
prices and shipping costs
4.1 prices displayed at the time of ordering apply. unless stated otherwise, prices include applicable statutory vat.
4.2 shipping and packaging costs are charged in addition to the product price. the applicable shipping costs are shown during checkout before you place the order. in exceptional cases or promotions, shipping may be offered free of charge.
delivery
5.1 we deliver worldwide, subject to destination availability and carrier restrictions.
5.2 dispatch times
(a) in-stock items are generally dispatched within a reasonable time after order confirmation.
(b) made-to-order or custom-made goods are generally dispatched within four to six weeks, unless stated otherwise on the product page.
5.3 delivery dates shown at checkout are estimates, not guaranteed delivery dates. except where mandatory law applies, we are not liable for delays caused by carriers, customs, or circumstances beyond our reasonable control.
5.4 if delivery fails due to incorrect address details or a failure to accept delivery, we may cancel the order once the shipment is returned to us. in that case, we will refund the product price paid, less any return shipping and handling costs charged by the carrier, where applicable.
payment
6.1 payment methods shown at checkout may include credit/debit card, paypal, bank transfer and other providers made available from time to time (for example, klarna or crypto payment processors). payments are processed through our payment providers. payment data is encrypted and transmitted directly to the relevant provider for processing.
6.2 we may cancel or suspend an order if:
(a) the payment is declined or fails,
(b) we have reasonable grounds to suspect fraud, misuse, or unauthorised payment activity, or
(c) required verification checks are not successfully completed.
returns and refunds
7.1 return window and condition
returnable items may be returned within 30 days of the invoice date. items must be returned new, unworn, unwashed, in original condition, with tags attached, in original packaging, and accompanied by the invoice or proof of purchase.
7.2 how to start a return
please log into your football town account and submit a return request. you can choose:
(a) exchange (for example, a different size), or
(b) refund or store credit (as applicable under section 7.4).
return shipping options
return label: we can provide a return label. the label cost will be charged separately before we ship an exchange, or deducted from your refund/store credit.
exchange shipping: shipping of the exchanged item to you is free of charge.
customs note
for international returns, we strongly recommend using our return label to reduce the risk of customs delays. if a return is held by customs, we can only process an exchange or refund once the item is released and received by our warehouse.
if you arrange your own return shipment, please send items to:
sku – logistics for business
rua padre duarte 372 – pav. 12
4765-448 guardizela
portugal
7.3 non-returnable items
the right of return is excluded for the following products, unless defective, incomplete or in bad condition:
leather goods, swimwear, underwear, mystery shirts
items sold as part of a promotion (for example, sale or special offers), where indicated at purchase
items labelled “this product is non-returnable”
in the case of defects, incompleteness or damage, we will endeavour to replace the item with a product of equal value. if replacement is not possible, we will refund the amount paid for the affected item.
7.4 refunds and processing
inspection
returns are processed after the returned goods arrive at our warehouse and pass inspection.
refund method
where possible, we may issue store credit.
if an exchange cannot be fulfilled and the original order was paid by card, we will refund to the original payment method in the same currency as paid, unless mandatory law requires otherwise.
discounts and free shipping adjustments
if your original order qualified for a multi-item discount or free shipping and you return part of the order, the refund/store credit will be adjusted to reflect the revised order value (including reversal of discounts and/or free shipping where applicable).
processing time
once a refund is approved, please allow 2–4 business days for processing by us, plus any additional time required by your bank or payment provider.
7.5 fair use
we reserve the right to review and refuse return requests in cases of clear misuse or abusive behaviour. where returns affect eligibility for volume discounts, those discounts will be adjusted accordingly as described in section 7.4.
7.6 lost or undelivered shipments
if a shipment is confirmed lost by the carrier, we will offer, at our discretion and in coordination with the customer, either:
(a) a replacement shipment, or
(b) a refund, unless the loss is due to incorrect address details or failure to accept delivery.
retention of title
goods remain the property of football town until full payment has been received.
coupon codes
9.1 coupon codes may be subject to minimum order values and other conditions stated with the coupon.
9.2 only one coupon code may be used per order unless explicitly stated otherwise.
9.3 coupon codes are valid only for the stated period.
9.4 coupon codes are non-transferable and may not be resold.
9.5 coupon codes cannot be applied retrospectively to completed orders.
9.6 coupon values are not redeemable for cash and do not earn interest.
data protection
10.1 we process personal data in accordance with applicable data protection laws and our privacy policy.
10.2 to create an account and process orders, customers must provide certain personal data (such as name, email, address and phone number). mandatory fields are required to fulfil orders. optional fields may be used to personalise your experience.
10.3 we use cookies to support checkout, store preferences and improve site performance. cookie settings can be managed in your browser and, where available, through our cookie preferences.
10.4 we may use analytics tools (such as google analytics) to understand website usage and improve our services. where required, data is processed in anonymised or pseudonymised form.
10.5 we share personal data with third parties only where necessary to process orders, payments, delivery, fraud prevention, legal compliance, and aggregated analytics, and only to the extent required for those purposes.
10.6 you can update your account details in “my account”. addresses can be updated in “my account” – “address book” (or equivalent wording in your shop interface).
10.7 marketing and personalisation
where you opt in, we may send marketing communications (such as newsletters). we may also use pseudonymised data (such as browsing and purchase history) to improve relevance and reduce unnecessary messages. you can unsubscribe at any time via the link in our emails.
changes to these terms
we may update these terms from time to time. the version date will be shown below.
version 2: [set date]
questions
please contact us at customerservice@footballtown.com.
we are happy to help.
your football town team
